While there are plenty of skills every food truck employee needs, there are an equal amount of things food truck employees should never do. Whether you have been running a mobile kitchen for quite some time, or are currently browsing food trucks for sale, don’t forget about the customer service side of the business — ever.
Not Know The Menu
Let’s be very clear with this one: When a kitchen truck employee is first starting off, it is acceptable for said kitchen truck employee to forget the menu (within reason). However, if this turns into a never-ending habit, then a problem will arise. Knowing the menu entirely is a must for any food truck business.
This should go without saying, but here it goes anyways: A mobile food truck employee should never be disrespectful to the customers. While foodies come to food trucks for the food, dishing up a side of disrespect can lead to terrible reviews, which can lead to a crash in the market that is customers coming to your lunch truck.
Not Be Honest
There is no reason to not be honest to your customers. Sure, your customers don’t want to hear that the waiting time for their food will be an hour, but being honest is the only option, no matter what the cost.
Argue With Customers, Or Fellow Employees
This is one thing the food truck industry can really do without. There is no point to argue with a customer — well, unless your intentions are to lose customers, that is. Employees arguing with other employees also looks extremely amateurish — because it is.
Rush The Customers
The food business really picks up during certain times of the day — we get it. That doesn’t mean employees should rush customers in hopes of speeding things up. Instead of rushing the customer, why not prepare your mobile kitchen trailer for the busy hours. Having everyone on the same page is a great ingredient as well.
Not Live By The Customer-Is-Always-Right Approach
Everything leads to this key point. All employees should practice the customer-is-always-right approach. Keeping the customers happy is what it is all about. After all, who is going to buy your product and keep the food truck running if there are no customers?
To make a long story short, your food truck employees should never do the things listed above. Customer service is huge in the food truck industry.
Interested in getting into the food truck industry? Follow this link to request a custom quote.
For more food truck advice and inspiration, check out the rest of our blog here.